Refund policy

Return & Refund Policy

At BuyBae, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Be returned in the original packaging

  • Include all accessories, manuals, and tags (if applicable)

  • Have proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

Return Timeframe

Customers may request a return within 2 DAYS of receiving the product.

Requests made after this period may not be eligible for a refund or exchange.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method within 15 DAYS

  • Depending on your payment provider, it may take additional time for the amount to reflect in your account

Exchanges

We offer exchanges for:

  • Damaged products

  • Defective items

  • Incorrect items received

  • Size or color issues (if applicable)

To request an exchange, contact us at buybaee@gmail.com with your order details and product images.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 2 DAYS of delivery.

Please include:

  • Order number

  • Photos/videos of the product

  • Packaging images (if possible)

We will review the issue and arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized/customized products

  • Perishable goods

  • Hygiene or personal care items

  • Gift cards

  • Final sale or clearance items

  • Products damaged due to misuse or improper handling

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect

  • Original shipping charges are non-refundable unless the return is due to our error

Contact Us

For any return or refund inquiries, please contact us at:

Email: buybaee@gmail.com